Free Shipping on ALL Orders
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 24 hours of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Time
In-stock items:
|
Country |
Estimated Shipping Time |
Shipping Cost |
Courier |
|
USA |
3-7 Business days |
Free Shipping |
UPS, FedEx |
|
Other Countries |
15-25 Business days |
Free Shipping |
UPS, FedEx |
Out-of-stock items:
|
Country |
Estimated Shipping Time |
Shipping Cost |
Courier |
|
USA |
10-15 Business days |
Free Shipping |
UPS, FedEx |
|
Other Countries |
20-35 Business days |
Free Shipping |
UPS, FedEx |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Where does LOTATA ship to?
United States.
(Note: Due to shipping restrictions from our carrier partners, our products cannot ship to Hawaii, Alaska, Guam, Puerto Rico, Virgin Islands, P.O. boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office.
Other countries:
Please send an email to info@lotata.com. Kindly include your detailed address and zip code in the message.
How will my delivery be shipped?
We partner with FedEx and Freight shipping companies to offer the fastest and safest delivery service.
Free shipping on all orders.
Additional shipping costs will be charged for expedited shipping options.
Delivery Location：
We have warehouse at China and USA, It will take 3-15 business days to be delivered due to destinations.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 12 to 24 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 24 hours.
Delivery Time Exceeded
- If your order is delayed, please contact us via email info@lotata.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- If your payment is completed and the parcel has not been shipped out, you can contact us promptly. We can help you cancel the order and provide a full refund.
- Orders cannot be canceled once the parcel has been shipped out.
Should you have any questions about the Shipping Policy, please contact us:
E-mail: info@lotata.com
Service Call:
+1(213) 246-6470
Customer Service Phone Hours:
8:00am - 5:00pm PST